Faq
Ordering & Payment
How do I place an order?
Simply browse our collection of shirts, skirts, pants, and trousers. Select the items you wish to purchase, choose your size and quantity, and proceed to checkout. Follow the on-screen prompts to enter your shipping details and complete payment. You will receive an order confirmation email shortly after.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed and encrypted for your protection.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately at [email protected]. We process orders quickly, but we will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
How long will it take to receive my order?
Standard shipping typically takes 5–7 business days. Express shipping is available at checkout for faster delivery (2–3 business days). Please note that delivery times may vary during peak seasons or for remote locations.
Do you ship internationally?
Yes, we ship worldwide. International delivery generally takes 7–14 business days depending on the destination. Any applicable customs duties or taxes are the responsibility of the recipient.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking number via email. You can use this number on our carrier’s website to monitor the progress of your delivery.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please email [email protected] with your order number and reason for return.
How do I exchange an item for a different size?
If you need a different size, please contact us at [email protected] within 30 days of receiving your order. We will guide you through the exchange process. Please note that exchanges are subject to product availability.
When will I receive my refund?
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Product & Sizing
How do I find the right size?
Each product page includes a detailed size guide with measurements for chest, waist, hips, and length. We recommend comparing these measurements to a similar garment you already own for the best fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
Are your products true to size?
Our shirts and trousers are generally true to size, while skirts and pants may have a slimmer or relaxed fit depending on the style. Always refer to the specific product’s size guide for accurate measurements.
What fabrics are used in your clothing?
We use high-quality materials such as cotton, linen, polyester blends, and stretch denim, depending on the product. Each product page lists the fabric composition and care instructions for your reference.
Customer Support
How can I contact GlenRig for further assistance?
For any questions or concerns regarding your order, sizing, or our products, please email us at [email protected]. Our customer care team will respond to your inquiry within 24–48 hours on business days.
Do you offer gift cards or promotional codes?
Yes, we occasionally offer promotional codes and gift cards. Be sure to check our website for current offers. If you have a valid code, you can enter it at checkout to apply the discount.