Refund policy

At GlenRig, we want you to be completely satisfied with every purchase. If for any reason you are not, our straightforward refund policy is designed to make returns simple and fair.

Eligibility for Refunds

You may request a refund within 30 days of the delivery date. To be eligible, items must be:

• Unworn, unwashed, and free of any damage caused by the customer.
• In their original condition with all tags attached.
• Returned in the original packaging where possible.

Please note that items marked as final sale, clearance, or personalized cannot be refunded unless they arrive defective or incorrect.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Underwear and swimwear (unless the protective seal is intact).
• Any item that has been altered or customized after purchase.

How to Request a Refund

To begin the process, email our support team at [email protected] with your order number and the reason for your return. Our team will respond within 2 business days with instructions and a return authorization (if applicable). Please do not send any item back without prior confirmation from us.

Refund Timelines

Once your return is received and inspected, we will notify you of the status. Approved refunds will be issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear in your account.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, except in cases where the item received is defective, incorrect, or damaged in transit. In such cases, we will provide a prepaid return label or reimburse reasonable shipping costs upon request.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process and indicate your preference. We will do our best to accommodate exchanges subject to stock availability. If the desired item is unavailable, a full refund will be issued instead.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery. Include a photo of the issue and your order number. We will arrange a replacement or full refund, including any shipping charges incurred.

Late or Missing Refunds

If you have not received your refund after the stated timeline, first check your bank account again. Then contact your card issuer, as processing times may vary. If the issue remains unresolved, email us at [email protected] and we will investigate promptly.

Contact Us

For any questions regarding this refund policy or a specific order, please reach out to our support team at [email protected]. We are here to help and aim to respond to all inquiries within 24–48 hours.