Privacy policy

At GlenRig, we are committed to protecting your privacy and handling your personal data with transparency, fairness, and respect. This Privacy Policy explains what information we collect when you visit or make a purchase from our online store, how we use and store that information, and the choices you have regarding your data. By accessing or using our website, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect only the information necessary to process your orders, improve our services, and communicate with you effectively. The types of data we may collect include:

  • Order Information: When you place an order for shirts, skirts, pants, or trousers, we collect your name, shipping address, billing address, email address, and payment details (processed securely by our payment provider).
  • Contact Information: If you reach out to us via email at [email protected], we retain the content of your message and your email address to respond to your inquiry.
  • Technical Data: We automatically collect certain information about your device and browsing behavior, such as IP address, browser type, pages viewed, and time spent on our site. This helps us understand how customers interact with our store and allows us to optimize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including arranging shipping and providing order confirmations.
  • To respond to your customer service requests and provide support via email.
  • To improve our website, product offerings, and overall shopping experience based on aggregated usage data.
  • To send you important service-related updates, such as order status or policy changes, where applicable.
  • To prevent fraudulent transactions and maintain the security of our website.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data in accordance with applicable international privacy laws, including the General Data Protection Regulation (GDPR) and similar frameworks. Our legal bases for processing include:

  • Contractual necessity: Processing is required to fulfill your purchase and deliver the products you ordered.
  • Legitimate interests: We may process technical data to maintain and improve our website’s functionality and security.
  • Consent: Where we rely on your consent, you may withdraw it at any time by contacting us at [email protected].

4. Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order records are kept for a period of up to seven years to comply with tax and accounting obligations.
  • Customer service correspondence is retained for up to two years after the last contact.
  • Technical logs are stored for a maximum of 12 months.

Once the retention period expires, your data is securely deleted or anonymized.

5. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data transmitted between your browser and our servers using SSL/TLS protocols.
  • Restricted access to personal data to only those employees or contractors who require it to perform their duties.
  • Regular security audits and monitoring of our systems for potential vulnerabilities.

While no method of transmission over the internet is 100% secure, we strive to protect your data and promptly address any suspected breaches.

6. Sharing of Information

We do not disclose your personal information to third parties except in the following limited circumstances:

  • Service providers: We share necessary data with trusted partners who assist us in operating our website, processing payments, and delivering orders (e.g., shipping carriers and payment gateways). These providers are contractually obligated to protect your data and may only use it for the specific services they perform on our behalf.
  • Legal compliance: We may disclose information when required by law, regulation, or legal process, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct any inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data, subject to legal obligations.
  • Restriction: Request that we limit the processing of your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format, where technically feasible.
  • Objection: Object to the processing of your data based on legitimate interests.

To exercise any of these rights, please email us at [email protected]. We will respond to your request within 30 days. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect technical data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use:

  • Essential cookies: Required for the website to function correctly, such as maintaining your shopping cart during checkout.
  • Analytics cookies: Help us measure traffic and usage patterns to improve our site’s performance and content.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase.

9. International Data Transfers

As an international online store, your personal data may be transferred to and processed in countries outside your country of residence. When such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your data in accordance with this policy and applicable laws.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us via email at [email protected]. We are committed to addressing your inquiries promptly and transparently.