Shipping policy
At GlenRig, we are committed to delivering your selected shirts, skirts, pants, and trousers with care and efficiency. Please review our logistics policy below to understand how your order will be processed and shipped.
Shipping Method
We currently offer a single, reliable shipping option: Standard Shipping. This method applies to all orders, regardless of size or destination. Once your order is confirmed and payment is fully verified, our team begins preparing your items for dispatch.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). During peak seasons or promotional periods, processing may take an additional 1–2 business days. You will receive an email confirmation with tracking details as soon as your parcel leaves our facility.
Delivery Time
Standard Shipping typically delivers within 5–8 business days after the order has been dispatched. Delivery times may vary depending on your location, customs procedures, or unforeseen courier delays. Please note that delivery estimates are not guaranteed but reflect our best assessment based on current carrier performance.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that GlenRig does not offer free shipping; a flat or calculated rate will always apply. The exact cost will be clearly displayed before you complete your purchase, so there are no hidden charges.
Order Tracking
Once your order is shipped, a tracking number will be sent to the email address associated with your purchase. You can use this number on the carrier’s website to monitor your parcel’s journey. If you do not receive your tracking email within 3 business days of dispatch, please check your spam folder or contact us at [email protected].
Delivery Address
Please ensure that your shipping address is complete and accurate at the time of ordering. GlenRig cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately at [email protected], and we will do our best to correct it before dispatch.
Undeliverable or Returned Parcels
If a parcel is returned to us due to an invalid address, repeated failed delivery attempts, or refusal to accept the package, we will contact you to arrange re-shipment. Please note that additional shipping fees may apply for re-delivery. If you wish to cancel and receive a refund instead, the refund will be issued minus the original shipping cost and any return shipping fees incurred.
Damaged or Lost Items
While we take great care in packaging your items, we understand that transit incidents can occasionally occur. If your order arrives damaged, please retain all packaging and contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage. For lost parcels, please allow 15 business days from the dispatch date before contacting us, as some carriers may experience delays.
International Shipping
GlenRig currently ships to select international destinations. Please be aware that international orders may be subject to customs duties, taxes, or import fees levied by your country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. For specific questions about your country’s customs policies, we recommend contacting your local customs office.
Contact Us
If you have any questions regarding your shipment, delivery timelines, or this policy, our support team is here to assist you. Email us at [email protected], and we will respond within 1–2 business days. Please include your order number in all correspondence for faster assistance.
We appreciate your trust in GlenRig and look forward to delivering your order with care.