Tracking order

At GlenRig, we understand how important it is to know exactly where your order is once it leaves our warehouse. Whether you have purchased a tailored shirt, a flowing skirt, or a pair of durable trousers, we want you to follow every step of its journey with complete confidence. This guide explains our simple, transparent order tracking process and provides you with the tools you need to monitor your shipment in real time.

How Our Order Tracking Works

As soon as your order is confirmed and processed, we generate a unique Tracking Number for your package. This number is your key to real-time location updates. Here is the step-by-step flow:

  1. Order Confirmation: Immediately after your purchase, you will receive an email confirmation from [email protected] summarizing your items and order reference.
  2. Dispatch Notification: When your items are packed and handed over to our shipping partner, we send a second email containing your tracking number and the carrier’s name. This usually happens within 24–48 hours of your order being placed.
  3. Live Tracking: Once you have your tracking number, you can use the tools below to see the package’s current status, including warehouse scans, transit milestones, and estimated delivery date.

Using Third-Party Tracking Services

While our shipping partners provide their own tracking portals, we recommend using a reliable third-party aggregator for a unified view—especially if you have multiple orders or prefer a single dashboard. These services are free, secure, and update automatically.

Recommended Service: 17TRACK

17TRACK is a globally trusted platform that supports over 1,000 carriers. To use it:

  • Visit www.17track.net .
  • Copy your tracking number from the dispatch email.
  • Paste it into the search bar on the homepage and click “Track.”
  • You will instantly see the latest status, historical events, and a progress bar showing the estimated delivery window.

17TRACK also offers a mobile app for iOS and Android, allowing you to receive push notifications whenever your package moves.

Alternative: AfterShip

Another excellent option is AfterShip. It works similarly—simply enter your tracking number on their homepage. AfterShip automatically detects the carrier and provides a clean timeline of your parcel’s journey. You can also sign up for email alerts, though this is optional and not required to view your tracking information.

What If My Tracking Information Does Not Update?

It is normal for tracking statuses to remain static for 24–48 hours after dispatch, especially during weekends or public holidays. This simply means the carrier has not yet performed the first scan at a sorting facility. If you see no update after 3 business days, please do the following:

  • Double-check that you have entered the tracking number correctly (no spaces or zeros mistaken for the letter “O”).
  • Wait an additional 24 hours, as some regional carriers update their systems less frequently.
  • If the status still shows no movement, email us at [email protected] with your order number and tracking number. Our team will contact the carrier on your behalf and provide a clear update within one business day.

Delivery Timeframes & What to Expect

Standard delivery typically takes 5–10 business days depending on your location. Please note that international shipments may be subject to customs clearance, which can add a few days to the estimated delivery time. The tracking service will show a “Customs Clearance” status if this applies to your order. Once your package clears customs, the final delivery is usually completed within 1–3 business days.

Your Peace of Mind Matters

We at GlenRig take pride in the quality of our shirts, skirts, pants, and trousers—and we take equal pride in making sure they reach you safely and on time. If you ever have any questions about your order that the tracking tools cannot answer, our support team is just one email away at [email protected]. We are here to help, Monday through Saturday, and we typically respond within 12 hours.